The Zuora expert panel with Ursin Saluz, principal consultant at Namics.

Designing & Delivering Meaningful Customer Experience for Subscription Business Success.

Namics Mitarbeiter am laptop
  • When

    • Wednesday, 6th May 2020
  • Program & registration:

  • Time frame:

    • 4 p.m. - 5 p.m.

  • Namics referent:

    • Ursin Saluz

Whether you deliver subscription offerings to consumers or to other businesses — creating and delivering an impactful customer experience is paramount to constant growth of your recurring revenue streams.

But meaningful customer experience doesn’t just naturally occur when you launch an interesting digital offering. The service offered — and your customers’ interactions across all channels — need to deliver ongoing value throughout the entire customer lifecycle.

So what are the fundamentals of designing and delivering a meaningful customer experience for subscription business success?

Join us for a digital discussion with Professor Dr. Marcus Schögel, Director of the Marketing Institute at the University of St. Gallen (IfM-HSG), two IoT leaders responsible for the success of subscriptions within their organizations, and a seasoned implementation partner.

Unsere Experten.

You’ll learn:

  • How to define customer experience for your product offering
  • Key considerations for the design phase that will prevent potential implementation implications
  • The top B2B and B2C subscription business strategies that you can use to create a winning customer experience

 

Busy on 6th May? Register anyway and we'll gladly send you the recording and takeaways after the event!

You would like to know more about our partnership with Zuora?

New Business Kontakt
Your New Business contacts: For Switzerland Dominik Steinacher (+41 44 228 67 77) and for Germany Inka Nobel (+49 69 365 059 0).