CRM strategy.

Your roadmap to successful customer relationships.

Do not leave the satisfaction of your customers to chance.

  • Does CRM feel like a bottomless pit to you?
  • Can you not see the wood for the trees?
  • Everybody wants to have a say, but nobody tells you which way to go?

Then the first thing you need is a CRM strategy. A roadmap that shows you how to proceed step by step to establish CRM in your company and make your customers (even) more satisfied.

When we develop a CRM strategy, we focus on the most important aspect: your customers.

Get to know your customers and their needs.

Who are your customers actually?

In-depth market and target group analyses help us and you to understand your customers. We conduct interviews and enrichen them with quantitative surveys and existing customer data. This makes the customer journeys tangible and the relevant touchpoints visible.
CRM Strategie: Verstehen, wie Kunden interagieren.
Find out how your customers interact.

How do your customers interact?

We compare the insights gained with your business model, the existing processes and the technical framework.
CRM Strategie: finden Sie heraus, was ihre Kund/innen erwarten
Namics develops CRM strategies including technical recommendations.

What do your customers expect?

From this, we develop for you a customised CRM strategy, including technical recommendations and a roadmap with a list of priorities.

CRM strategy. Successful customer projects.

Our CRM offer at a glance.

We will also find the right CRM strategy for your company.

New Business Kontakt
Your New Business contacts: For Switzerland Dominik Steinacher (+41 44 228 67 77) and for Germany Inka Nobel (+49 69 365 059 0).