When using the online services of a bank nowadays customers are still often forced to sign the majority of the banking documents manually which requires additional expenses and time delay.
UBS recognized this problem and has set itself the target to enable an equivalent manual signature of contracts by introducing a qualified electronic signature. As long-term partner we were asked to design and develop the interaction concept.
In collaboration with the UBS project team we developed a solution applying Hallway Tests and prototyping. As a result, the electronic signature seamlessly fits into the existing processes and accompanies the user through the following three steps: